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     Internet Search Results 

Service-level agreement - Wikipedia
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

What is service-level agreement (SLA)? - Definition from ...
This definition explains the meaning of service-level agreement (SLA) and provides details on how SLAs define and enforce service standards such as uptime percentage.

Service Level Agreements - Home | Microsoft Azure
Home page for Microsoft Azure service level agreements

SLA World
An SLA guide, template, checklist, presentation and training service level management aid.

IAC : Service Level Agreements - icacentre.org.uk
Service Level Agreements. Service Level Agreements for the intercountry adoption assessment service is open to local authorities and Regional Adoption Agencies in England.

Articles on Establishing Service Level Agreements
Articles on how to establish service level agreements and avoid misunderstandings.

Service Level Agreements | North Dakota ITD
Service Level Agreements (SLAs) are designed to manage and improve upon the established levels of service between ITD and its customers.

Excerpt from How to Establish Service Level Agreements
Excerpt from How to Establish Service Level Agreements NAOMI KARTEN +1-781-986-8148 naomi@nkarten.com www.nkarten.com www.ServiceLevelAgreements.com © 2003 Naomi Karten.

What is a Service Level Agreement (SLA)? - Palo Alto Networks
A service level agreement (SLA) is a contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.

City of Tacoma Service Level Agreements
1 Introduction The City of Tacoma Service Level Agreement (SLA) describes the services delivered by internal service departments as agreed upon by both the service delivery department and the operating (or

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