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What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

Service-level agreement - Wikipedia
A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, availability, responsibilities – as terms of contract. [1]

What is SLA? - Service Level Agreement Explained - AWS
What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.

What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

What is an SLA? Best practices for service-level agreements
A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It...

Service-Level Agreement (SLA): Why It's Important and How to ...
A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance metrics, responsibilities, and remedies if service levels aren't met.

Service Level Agreement: Definition, Example, Best Practices
What Is a Service Level Agreement? A service level agreement (SLA) is a formalized contract between a service provider and a customer that stipulates and defines both parties' expected service performance parameters, quality benchmarks, and responsibilities.

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